Refund and Returns Policy for SharpFashCiteino

Effective Date: January 7, 2025

At SharpFashCiteino, we strive to provide high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy below for more information.

1. Returns

We accept returns for products that meet the following conditions:

  • The item must be returned within 30 days of the purchase date.
  • The item must be in new, unused condition, and in its original packaging with all tags, accessories, and documentation.
  • Products must not have been altered, worn, or damaged by the customer.

Non-returnable items:

  • Customized or personalized products.
  • Sale or clearance items.
  • Gift cards.
  • Items that have been opened or used unless they are defective.

To initiate a return, please contact our customer service team at info@sharpfashciteino.com. We will provide you with return instructions, including an RMA (Return Merchandise Authorization) number, if necessary.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved:

  • Refunds will be processed to the original payment method.
  • Please note that shipping charges are non-refundable, unless the return is due to an error on our part or a defective product.
  • Refunds may take up to 7-10 business days to appear in your account depending on your bank or payment provider.

3. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a return and either send you a replacement or issue a refund based on your preference. In such cases, we will cover the return shipping costs.

5. Return Shipping Costs

Customers are responsible for paying for return shipping, except in cases where:

  • The product is defective.
  • We made an error in the order (e.g., incorrect item shipped).
  • The item is damaged during shipping.

We recommend using a trackable shipping service or purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

6. How to Return an Item

To initiate a return, follow these steps:

  1. Contact our customer service team at info@sharpfashciteino.com with your order number and the reason for the return.
  2. You will receive instructions on how to return the item, along with an RMA number (if necessary).
  3. Pack the item securely in its original packaging and ship it to the address provided.
  4. Once we receive the returned item, we will process your refund or replacement.

7. Contact Us

If you have any questions regarding our refund and returns policy, please don’t hesitate to contact us. Our customer service team is here to assist you!

Thank you for choosing SharpFashCiteino. We appreciate your business and look forward to serving you!